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AFW (MD-Premium Application Framework) is the basic module and must be purchased for all users. The modules ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), GEO (Geo Data Management), DOC (Document Archiving System), FSI (Financial Software & Interface), HRM (Human Resource Management) and TAA (Time and Attendance) are optional, can be combined as desired and must be licensed separately for a specific number of users. For a company with 50 users, 10 of whom work exclusively with ERP, 20 exclusively with CRM and 20 with both modules, 50 basic licences, 30 ERP licences and 40 CRM licences must therefore be purchased.
An add-on, such as OLAP & Charts, Book Trade or Newspapers, on the other hand, is priced independently of the number of users, is to be understood as an extension to the basic module and is therefore available to all users after purchase.
MD-Premium module
ERA
Administration of ERA (an electronic recycling charge; categorization of device class, tariff, weight) contains the current notification with a form to ERA GmbH.
ERP
Intrastat
In the order processing included Intrastat message, based on automatically data import with a data medium.
ERP
Master data management: Suppliers, customers (periodical)
FSI
Customers: Outgoing invoices/credit notes
FSI
Suppliers: Incoming invoices/credit notes
FSI
Periodical re-import of outstanding accounts
FSI
Type: Interface to file system
FSI
Master data management: Suppliers, customers (periodical)
FSI
Customers: Outgoing invoices/credit notes
FSI
Suppliers: Incoming invoices/credit notes
FSI
Periodical re-import of outstanding accounts
FSI
Type: Interface to file system
FSI
Master data management: Suppliers, customers (periodical)
FSI
Customers: Outgoing invoices/credit notes
FSI
Suppliers: Incoming invoices/credit notes
FSI
Periodical re-import of outstanding accounts
FSI
1:1 synchronisation of terms of payment master data
FSI
Type: Web service
FSI
Master data management: Suppliers, customers (periodical)
FSI
Customers: Outgoing invoices/credit notes
FSI
Type: Interface to file system
FSI
Master data management: Suppliers, customers (periodical)
FSI
Customers: Outgoing invoices/credit notes
FSI
Suppliers: Incoming invoices/credit notes
FSI
Periodical re-import of outstanding accounts
FSI
Type: Interface to file system
FSI
Master data management: Suppliers, customers (periodical)
FSI
Customers: Outgoing invoices/credit notes
FSI
Type: Interface to file system
FSI
Basic module with list of balances incl. profit + loss evaluation
FSI
Advance turnover tax return with trial balance and file compilation for Finanzonline (AT) and Elster (DE)
FSI
All functions for making a correct book-keeping
FSI
Open items
FSI
Dunning system
FSI
Payment transactions (AT, DE)
FSI
MCP Interface
The Model Context Protocol (MCP) is an open standard that enables AI assistants such as ChatGPT, Claude, Copilot, or similar systems to communicate with external services in a structured manner, call tools, retrieve data, and receive results without the AI having to access a database or internal systems directly. Thanks to the MCP interface, MD-Premium can be called by an external AI to extract data from the system or execute functions.
AI
AI-enhanced order creation
MD-Premium automatically synchronizes with a mailbox and forwards these emails to an AI via a dedicated prompt so that the AI can extract the necessary data from the email to create a new order. The AI sends this data back to MD-Premium in a standardized format (JSON), and it is then imported into the order processing system via a standard interface.
AI
Transparent and easy administration of fixed assets by manifold calculation and posting types
FSI
Compilation and view of one- and two-dimensional bar codes
This solution is included in the basic module, but has to be installed separately and is for an uncomplicated creation and view of bar codes. You can view one-dimensional (e.g. EAN code) and two-dimensional (e.g. QR code) bar codes. The dynamical compilation of bar codes takes place without using third party solutions and also does not need an additionally installation of fonts on the clients.
AFW
Automatically allocation of batch and serial numbers
ERP
Administration of expiration date (e.g. drugs)
ERP
Roll items (e.g. carpets and wallpapers)
ERP
First in - first out
ERP
First in - last out
ERP
Workflowmanagement
CRM
Free design of cost centers, cost units and cost types
FSI
Collect and analyse cost center groups, cost unit groups and cost type groups
FSI
Execution of more than 100 included standard reports
The runtime version of the reporting tool "Crystal Reports" is integrated into the software and is for executing the reports, which are part of the standard scope of supply. For creating own operational analysis and statistics the professional version of the software is available optionally.
AFW
Free definition of order types
ERP
Automatically backlog processing
ERP
Order-related order for third-party deal
ERP
Periodically orders
To manage maintenance and services, for example, periodic (customer) orders are created, including specification of terms and different billing periods (week, month, quarter, half-year, year, etc.).
ERP
Edifact
This industry-comprehensive, international standard for the format of electronic data in the course of business is supported when importing/exporting customer and supplier documents.
ERP
Contracts
Administration of customer, supplier and item-specific contracts is possible.
ERP
Intercompany
ERP
Price information
ERP
Orders and offers with flat rates
ERP
Alternative item
The alternative item or substitute logic suggests similar items in case of undeliverable items. This also can be used in an online shop for example, what leads to higher order rates.
ERP
Maintenance and rent invoices
ERP
Collective documents / orders
ERP
Service orders with device history
ERP
Automatically surcharge calculation (CU, AL)
Administration and calculation of copper and aluminum surcharges in the order's currency under consideration of price unit and rate updates.
ERP
Approval process for orders
Use the integrated order approval system to enable or disable the creation of customer or supplier documents when the contribution margin is negative or the order amount exceeds a predefined value.
ERP
Licensees and supplier information
Exchange specific customer data such as a customer numbers or addresses with your suppliers when placing orders.
ERP
Certificates (orders)
Exchange certificate information with your suppliers. This is useful when ordering products for your customers that require certification.
ERP
Document versioning
Customer receipts can be saved in several versions.
ERP
Gross Margin
Automatic calculation of contribution margins based on cost prices, manual override (absolute amount, percentage) of the contribution margin per order item
ERP
Country-specific sales tax for customer orders
Maintain different tax rates, depending on country, VAT code and date
ERP
Down payment
A down payment invoice can be created for customer and supplier orders, the amount of which is then automatically deducted from the main invoice.
ERP
Potential analysis
CRM
Entering customer services and phone calls
CRM
Resubmission of customer calls, offers and other documents
CRM
Tasks
Tasks are generally jobs, which are not covered by other areas of the software like the ticket system or the customer services.
CRM
Automatically ABC analyse with resubmission date
CRM
Queries/analysis with necessary data
They are compiled with Crystal Reports, integrated reports generator or with the OLAP module.
CRM
Allocation of mailings (e.g. newsletter)
CRM
Storing presents
CRM
Entering birthdays
CRM
Deposition of documents to customers, suppliers, items and orders
With drag & drop e-mails and Office documents can be stored directly at the customer, supplier, item or order and can be full-text-indexed for the search in the search bar. Documents also can be stored in the document archive and then only have to be referenced to avoid multiple saving documents.
AFW
Interface for ELO
ERP
Full-text indexing of doucuments with Oracle text
After saving a document it automatically gets full-text indexed for the search in the search bar.
AFW
Document archive
DOC
Automatically document recognition based on templates
By extending the system by document templates the document recognition becomes an automatically business and the automation rate is continuously increased.
DOC
Automatically activation of workflows
Connect a certain document type with a workflow, which then will be activated automatically after importing the document.
DOC
Document revision
Integrated revision system for documents, automatically generated document history including the logging of approval processes
AFW
Certificates to create digital signatures for PDF files (XtraReport)
AFW
Combining of singular documents
Combining individually scanned pages into one document
DOC
Document signatures
Sign created PDF documents directly in the application (by mouse or touchscreen)
DOC
Connection to S3 data storage
Dokumente der Dokumentenarchivierung, sowie Standarddokumente des AFW können auf einen S3-kompatiblen Cloudspeicher ausgelagert werden. MD-Premium unterstützt dabei WORM-Archive für höchste Revisionssicherheit.
AFWDOC
Detect duplicate documents
Das System kann erkennen, ob Dokumente, die bereits in der Archivierung abgelegt wurden, nochmals hochgeladen wurden und markiert diese entsprechend als Duplikat.
DOC
Local e-invoice generation based on ebInterface (Austria)
Local e-invoice generation in the file system using ebInterface (Austria only)
ERP
Local XRechnung generation (Germany)
Local XRechnung generation for public authorities at state level, states and local authorities. (Germany only)
ERP
Local creation of ZUGFeRD-invoices (DE)
Local creation of e-invoices based on the ZUGFeRD format (DE)
ERP
e-invoice to the Federation via web service (AT)
ebInterface 4.0 or higher
ERP
e-invoice to FPA via web service (AT)
ERP
Customer- and supplier-sided
ERP
Display of empties stock levels
ERP
Accounting stock shortfalls
ERP
Administration of devices with serial numbers
ERP
History of devices
ERP
Guarantee terms
ERP
Administration and analyses of repairs
ERP
Automated exports
Create automated exports from the MD-Premium database. Freely selectable database queries, schedules and target customers/suppliers. Export to CSV, XML or Excel. Automatic notification by email.
AFW
Making offers wihtout importing external items into the item master data
ERP
Automated import of external items from Actebis, Ingram, Tech Data, Fröhlich & Walter, SOWEB
Distributor integration: Item data import from standard suppliers (Actebis, Ingram, Tech Data, Fröhlich & Walter, SOWEB).
ERP
Full-text search with best price sequence
ERP
Standardized and economical statistics
FSI
3-dimensional, detailed reports via drag & drop
FSI
Interfaces to several software packages available
FSI
Embedding common salary accounting and tax consultancy software by an open interface
FSI
Adaptation of standard modules
The Application Framework is the basic module of all MD-Premium.NET software solutions, which is why it is the tool for adaptations of these modules. With help of XML and a user-friendly tool called Repository Explorer individual adaptations of the standard modules can be realized very fast.
AFW
Extension of standard modules by individual solutions
With help of the framework MD-Premium.NET software solutions can be extended very uncomplicated. With XML and the user-friendly tool Repository Explorer individual solutions are realized very fast.
AFW
Integration of existing Oracle applications
Oracle database-based solutions can be easily integrated and modernized at once.
AFW
Development of new industry branch solutions
The Application Framework also is the source for Industry Solutions.
AFW
Client-related users, user groups & department administration
Contrary to client-comprehensive datasets the users, user groups and departments are administrated per client.
AFW
Certificates to create digital signatures for PDF files (XtraReport)
AFW
Administration of freight orders
ERP
Item-precise allocation of costs for an exactly CPr calculation
ERP
Display of address
Customer and supplier master data can get geo-data, so addresses for the route planning can be displayed and edited in a map.
AFW
Display of statistic data and polygons
Not only longitude and latitude but also polygon data for viewing areas can be stored to a record. If these areas are connected to values then (e.g. number of inhabitants per region), display with caption and different colors is possible.
GEO
Vehicle tracking and history
Already driven routes as well as the current ride of a vehicle (live tracking) are visualized inclusive break points and by this way a vehicle tracking is realized.
GEO
Route planning
By allocating vehicles to customer orders tours inclusive breakpoints and stop times are planned and their routes are calculated with help of BingMaps for instance.
GEO
Staff master data
HRMTAA
Collective bargaining agreements
Manage the collective bargaining agreements applying to your company and rank your employees. See when staff members need to be transferred to the next rate level and plan their salaries accordingly.
HRM
Employment agreements
Define employment agreements and modifications to agreements as Word templates and automatically generate the required documents for all your employees.
HRM
Salary planning and overview
Stay informed about current salaries and plan future salaries using the built-in salary overview. Predefined workflows assist you in planning and activating new salaries. At the same time, MD-Premium.NET helps you to keep track of financial implications when raising salaries and compare hourly rates of internal and external employees, while a full-scale hierarchical permissions system protects your data from fraudulent access.
HRM
Staff assessments/Bonus payments
Assess your employees based on Key Performance Indices (KPIs) and calculate bonus payments.
HRM
Salary comparison
Compare your employees' salaries to other salaries on the market based on standardised salary scales by providers such as Aim or Hays.
HRM
Training and education
Store information on your employee's training and education and respective grades to keep track of the educational level within your organisation.
HRM
Expenses for further training
Allocate training expenses to single employees and define depreciation periods as required.
HRM
Languages and skills
Manage your employees' language skills including language levels, as well as other skills, and use the Dashboard to visualise theses skills across your company.
HRM
Social benefits
Offer food vouchers, discount tickets etc. to your staff based on your employees' attendance.
HRM
Recruitment / Applicants
Allow your department managers to submit detailed staff requests and approve them for further processing. Build your own database of applicants, attach documents and collect information on their educational background, availabilities etc. Assess your applicants based on Key Performance Indices (KPIs) to be able to select new staff members objectively. Other default features of the MD-Premium.NET HRM module include approval procedures for different workflows, generation of automated job offers using Word templates and the possibility to add applicants to the staff master data.
HRM
Training and events
Plan internal or external training events for your employees or customers and easily manage your participants. Have your event expenses calculated automatically for all participants and define depreciation periods to keep track of your costs per employee. Manage event locations and rooms and have your participants receive automatic event notifications.
HRM
GDPR conformity
All personal data is stored and made accessible in accordance with the guidelines of the GDPR.
ERPCRMHRM
Dashboard
The HRM dashboard keeps you up to date with your expenses and shows statistics about your staff, including education and number of employees.
HRM
For periodically and automatically importing CSV files
AFW
Import via supplier-specific exchange formats
Import of catalog data via supplier-specific exchange formats. Currently supported are: Actebis, Data-Carrier, Ingram, Fröhlich+Walter, Soweb, Tarox, Tech Data
ERP
Import into MD-Premium.NET Finance
Direct export of outgoing, incoming and freight invoices and also of cost of sales into MD-Premium.NET Finance without using any external ASCII files.
ERP
Interface for connecting any financial book-keeping software
With the integrated interface postings of outgoing, incoming and freight invoices and also of cost of sales are compiled in a general format and only have to be restored into correct format.
ERP
Direct mailing, serial letters or document dispatch on base of templates, Outlook, MAPI, SMTP or Exchange Server
You can optimize your marketing by compiling templates for sendings, which either are referenced in the file system for Word (.doc or .docx) or for mail () or which are directly stored in the database.
CRM
Supporting Open Office
CRM
Industry branch codes
ERPCRMFSI
Zugriffsberechtigung für Kunden und Adressen
Restrict access to customers and addresses created by yourself or a subordinate representative.
ERPCRM
Handling automatic replies
Label automated e-mail replies and automatically generated e-mails to avoid messages being sent back and forth between systems.
AFW
Non-personalized serial mails
Serial emails that are sent via newsletter, for example, can be sent non-personalized if required. Recipients are set as BCC.
CRM
Clients (with client-comprehensive, common master data)
When using different clients on different locations on the one hand common master data are administrated client-comprehensive and on the other hand different data and system settings at the locations like e.g. item data, permissions, user groups etc. are administrated separately.
AFW
Customers
ERPCRMFSI
Suppliers
ERPFSI
Persons
ERPCRMFSI
Items
Amongst the many item master data there is also the option to differ between variants regarding size, color and pattern.
ERP
Representatives
ERPCRM
Assemblers
ERPCRM
Customer groups
ERPCRMFSI
Customer price groups
They enable the customer-specific sales pricing.
ERPCRMFSI
Supplier groups
ERPFSI
Supplier price groups
For supplier-specific purchase prices.
ERPFSI
Representatives groups
ERPCRM
Assembler groups
ERPCRM
Goods groups
ERP
Price goods groups sale and purchase
Purchase as well as sales prices can be deposited on goods group level, which makes the price maintenance easier.
ERP
Commission goods groups
Simplification of commission maintenance by depositing commission agreements and allocation of the group to more items.
ERP
ARA goods groups
ERP
Item number types
Common item number types are for instance EAN number codes ("EAN13", EAN8" etc.) or the international standard book number (ISBN). But you also can deposit alternative customer item numbers or supplier item numbers here.
ERP
Order incoming types
For instance via "MAIL", "TELEPHONE" or "WEBSHOP" - at customer resp. supplier orders.
ERP
Banking accounts
ERPCRMFSI
Patterns
By definition of various patterns to one item number there is the option to administrate stock levels and prices pattern-specific.
ERP
Document types
Document types are necessary to classify documents and thus to automatically allocate them to search fields or workflows.
AFW
ERA
Administration of ERA (an electronic recycling charge; categorization of device class, tariff, weight) contains the current notification with a form to ERA GmbH.
ERP
Label formats
Allocation of label formats to individual items for external label printing programs.
ERP
Vehicle types
ERPGEO
Colors
By color definitions at the items there is the option to administrate stock levels and prices also color-specific.
ERP
Formulas
Free definable formulas for dynamical calculation of values (e.g. order proposal, due date of document etc.).
ERP
Freight locations
ERP
Risk classes
Definition of risk classes according to statutory provisions.
ERP
Transaction types
ERPCRMFSI
Sizes
ERP
Catalogs
Compilation of customer-specific price lists or display of preset items (customer catalogs) in the web shop.
ERPCRMFSI
SLA (Service Level Agreement)
SLA administration for defining reaction and resolution times for specific customers and automatic monitoring in the ticket system. Possibility to define different schedules (times of day) and automatic notifications for different escalation stages.
CRM
Cost types
ERPFSI
Laboratory
The lab functionality is for checking item batch numbers according to test specifications, which are stored in the item master data. Lab reports are compiled (with help of templates and text modules), which document the individual test procedures and which allocate a quality identifier resp. purpose for the qualitative evaluation of the item batch number.
ERP
Stock
ERP
Stock locations for random storage
ERP
Countries, zones, ZIP
AFW
Quantity units
ERP
Price classes
ERP
Languages for customer and supplier layouts
AFW
Tax rates
ERP
Cancellation codes
ERP
Text modules
AFW
Dispatch types
ERPCRMFSI
Currencies
AFW
Payment methods
ERPCRMFSI
Terms of payment
ERPCRMFSI
Customs duty numbers
ERP
Zugriffsberechtigung für Kunden und Adressen
Restrict access to customers and addresses created by yourself or a subordinate representative.
ERPCRM
Licensees and supplier information
Exchange specific customer data such as a customer numbers or addresses with your suppliers when placing orders.
ERP
GDPR conformity
All personal data is stored and made accessible in accordance with the guidelines of the GDPR.
ERPCRMHRM
Import via supplier-specific exchange formats
Import of catalog data via supplier-specific exchange formats. Currently supported are: Actebis, Data-Carrier, Ingram, Fröhlich+Walter, Soweb, Tarox, Tech Data
ERP
Storing preferred language in user master data
The user interface and all reports then are displayed with this language when starting the software.
AFW
Client-comprehensive translation table for an easy extension and adaption of translations
AFW
Extendable by new languages
AFW
Many existing translations
English completely; Greek, Slovenian, Serbian, Czech, Polish, Croatian, Hungarian, Bosnian, Slovakian, Romanian and Bulgarian almost completely.
AFW
Refreshing translations via web service
AFW
Stock and third-party items
ERP
Headquarter/subsidiary logic
ERP
Individual adaptable formulas
ERP
Sales and production parts lists (multi-level)
Entry of multi-level parts lists for the sales and production department.
ERP
Positions with surcharge
ERP
Alternative positions
ERP
Order-related parts lists
ERP
Installable printer spooler as a service for processing periodically or once-only printing jobs
The printer spooler outsources the load of a long printing job from the local working station to a special "print server".
AFW
Multilevel lists of parts
For the calculation of production sets individual components are added to parts lists. With standard reports the sub-items, which belong to a set are listed with quantity, weight and CPr.
ERP
Stock- and order-related productions
ERP
Working and machine times
ERP
Automatically allocation of batch and serial numbers
ERP
Overview of progress, time tables, milestones & (un)done tasks of the project
The project tool supports the frictionless process of the documentation and team work. It is also seamless integrated into the ticket system. Furthermore there are available standard reports about project plan etc.
ERPCRM
Project types (can be predefined)
ERPCRM
Project services (can be predefined)
ERPCRM
Milestones
ERPCRM
Identifier
ERPCRM
Person in charge
ERPCRM
Resubmission
ERPCRM
Customer's contact person (up to 3)
ERPCRM
Time schedule target/actual
ERPCRM
Entering actual times
ERPCRM
Administration of RMA processes: Assign RMA number; manage, review and post returns
ERP
Create credit notes
ERP
Rental of goods
ERP
Berücksichtung von CU / AL-Zuschlägen bei Rücksendungen
Copper and aluminum surcharges applied are automatically taken into account and adopted on return.
ERP
Planning customer, service and maintenance orders
With integrated scheduler a resource administration is possible. The scheduler function is for entering employee appointments and for related order planning.
CRM
Allocating representative's and assembler's appointments
CRM
Synchronization via Exchange Server
Because the scheduler can be synchronized via Exchange Server, the employees are able to see, edit or enter appointments also on their smartphones.
CRM
Online and/or offline cash system integration
ERP
Sectors food, non-food, book, newspaper and tobacconist
ERP
Special offers, multi-packs, chain store prices
ERP
Permanent inventory
ERP
Interface e-loading
ERP
Inventory via cash system in the retail sale
ERP
Subsidiary statistic
ERP
Extended quantity conversion with variable schemas
ERP
Label print (goods labels, shelf labels)
ERP
Anbindung an Fiskaltrust
Activation of manipulation protection for cash sales via connection to Fiskaltrust service
ERP
Cash register automation
Daily and monthly closing of cash registers as well as the quarterly export of the data entry log can be carried out automatically at a specified time.
ERP
Statistics
Analyse the won and lost projects.
CRM
Organize appointments in a seperate database table
CRM
Synchronization via Exchange Server
Because the scheduler can be synchronized via Exchange Server, the employees are able to see, edit or enter appointments also on their smartphones.
CRM
Subsidiaries and more stock locations
ERP
Automatically inventory depreciation
ERP
Reservation system
ERP
Inventory via cash system in the retail sale
ERP
Random storage
ERP
Automatically take into and release from stock
ERP
Equipping subsidiaries
ERP
Stock location-specific cost prices
Calculation of cost price takes place e.g. in the supplier order, at outward stock movements or at production and sales parts lists.
ERP
Order optimization
ERP
Carry-forward postings
With the help of carry-forward postings, very extensive stock datasets are summarized in a single data line in order to accelerate complex and time-consuming functions (e.g. overall reorganization, archiving).
ERP
Free definition of order types
ERP
Edifact
This industry-comprehensive, international standard for the format of electronic data in the course of business is supported when importing/exporting customer and supplier documents.
ERP
Contracts
Administration of customer, supplier and item-specific contracts is possible.
ERP
Intercompany
ERP
Collective documents / orders
ERP
Order urgencies
ERP
Supplier consignments
ERP
Minimum order values and minumum purchase quantities
ERP
Optimal order quantity
ERP
Automatically surcharge calculation (CU, AL)
Administration and calculation of copper and aluminum surcharges in the order's currency under consideration of price unit and rate updates.
ERP
Approval process for orders
Use the integrated order approval system to enable or disable the creation of customer or supplier documents when the contribution margin is negative or the order amount exceeds a predefined value.
ERP
Licensees and supplier information
Exchange specific customer data such as a customer numbers or addresses with your suppliers when placing orders.
ERP
Down payment
A down payment invoice can be created for customer and supplier orders, the amount of which is then automatically deducted from the main invoice.
ERP
Function for incoming and outgoing calls with appropriate TAPI interface to the telephone system
Interface for an automated call system (base TAPI3) for incoming and outgoing calls, where the phone numbers automatically are allocated to appropriate master data.
CRM
Skype-Interface
Interface for Skype for Business (Lync Client Version 15.0.5085.1000 or higher) for incoming and outgoing calls, as well as for the status display of Skype contacts.
CRM
Interface for Microsoft Teams
Interface to Microsoft Teams, for outgoing calls.
CRM
Error codes
CRM
Priority levels
CRM
SLA (Service Level Agreement)
SLA administration for defining reaction and resolution times for specific customers and automatic monitoring in the ticket system. Possibility to define different schedules (times of day) and automatic notifications for different escalation stages.
CRM
Entry directly from e-mail or automatically by scanning the in-box
Via Exchange Server.
CRM
Progress information
CRM
Detailed documentation of the whole process
The process of a ticket is detailed documented with attributes like person in charge, date, service etc. and so it is traceable for everyone.
CRM
Internal forwarding to employees
CRM
Storing documents and mails via drag & drop
CRM
Full-text indexing inclusive document attachments for the search
CRM
Entering internal notes
CRM
Administration of related supplier
CRM
History
CRM
Task list
CRM
Control mechanisms for final completion
CRM
Accounting services
CRM
Master and slave tickets
Possibility to link tickets by creating parent ("parent") and child ("child") tickets.
CRM
Ticket statuses and automated actions
Create custom statuses and define automatic status changes and notifications for tickets that haven't been processed for a certain time period.
CRM
Ticket queues
Categorise your tickets, assign persons, departments or user groups to them and create automatic notifications based on ticket queues.
CRM
Handling automatic replies
Label automated e-mail replies and automatically generated e-mails to avoid messages being sent back and forth between systems.
AFW
Mentions
Add people to the text of a ticket via mentions so that they are automatically notified about the ticket by the system.
CRM
Kanban-Boards
Ticket management based on the Kanban method, for better visualization of workload, work distribution and work progress in the service organization
CRM
Staff master data
HRMTAA
Vacation planner
The vacation planner shows posted and requested vacations of employees diagrammed in a time axis and thus clearly arranged.
TAA
Come/go
Presence and absence times of employees from the staff master data are a main topic of integrated time recording system.
TAA
Absences
To correctly administrate defined target time, which is defined by the day time models, for days without time postings appropriate absences like e.g. vacation, illnes etc. have to be entered.
TAA
Softterminal
MD-Premium.NET provides an into the application included log-in window, if no own time terminal for the log-in/log-off is used.
TAA
Import interface for time postings
TAA
Homeoffice days
Management of home office days. Users can activate the home office checkbox for come-/go postings. The home office days can then be queried via a report and specified in payroll accounting in the payroll account and on the payslip.
TAA
Flexible daily and weekly working time models
Create flexible daily and weekly working time models to correctly map the different employment arrangements in your company in the time recording system, including fixed and flexitime, core working hours and mandatory breaks.
TAA
Automatic calculation of vacation time
Annual leave entitlements are automatically calculated in accordance with the statutory requirements, taking into account the start of the employment relationship (aliquot increase in leave entitlement over time) and the weekly working time model. Automatic recalculation when changing the working time model.
TAA
Holiday administration
Entry and management of national and regional public holidays with fixed (e.g. Christmas, New Year) or variable (e.g. Easter) dates. Public holidays are managed on a country-specific basis and can also be separated by regions (federal states/cantons). Public holidays are synchronized with the calendar and time recording. Public holidays can be defined as 50% public holidays if so required.
TAA
Client-related users, user groups & department administration
Contrary to client-comprehensive datasets the users, user groups and departments are administrated per client.
AFW
Access permissions down to field level
Very variable adjustable permission system, which acts on user or user group level. The permissions can be allocated for functions, reports up to tables or even table fields. When assigning these individual user permissions there also is available a permission wizard.
AFW
Synchronization with Exchange Server for connecting smartphones
Synchronization of tasks, appointments, e-mails or contacts via Exchange Server.
CRM
LDAP, LDAP SSL authentication
AFW
GDPR conformity
All personal data is stored and made accessible in accordance with the guidelines of the GDPR.
ERPCRMHRM
Authentication via Microsoft Azure Active Directory
AFW
Authentication Workflows
Freely configurable and combinable authentication workflows for logging in to MD-Premium. Allows you to individually combine different authentication steps to create a customized authentication process. You can choose from a variety of state-of-the-art methods, including password, Webauthn methods (FIDO2 keys, Windows Hello, proximity authentication), OTP (Microsoft or Google Authenticator), or access tokens (e.g., Microsoft account).
AFW
Microsoft Graph Interface
Due to the discontinuation of Microsoft Exchange Web Services (EWS) on October 1, 2026, we are replacing this deprecated service with the new MultiData.Service.Graph. This service is based on the current Microsoft Graph API and can be installed on both Windows and Linux. The new service includes significant improvements in the handling of recurring appointments and appointments with multiple participants.
AFW
Check of VAT numbers of customers and suppliers via the Austrian FinanzOnline service
To avoid risks at business issues concerning new business partners, it is possible to check the VAT identification number for its validity. This so-called "VAT confirmation process" can be done via web service by FinanzOnline (electronic data transfer process of Austrian Financial Administration).
ERPCRMFSI
Completely integrated, adaptable workflow management
System-wide support of structured tasks and processes. The big advantage in the data entry lies in the intermediate storage of data in a workflow table and thus the data entry can be interrupted at any time and continued later without the loss of already entered data. You can display open workflows or generate new ones. There are also workflows for documents, which enable the automated processing of documents and data.
AFW
General approval process
Use the integrated approval system to enable or disable the execution of commands based on approval processes.
AFW
Approval process for orders
Use the integrated order approval system to enable or disable the creation of customer or supplier documents when the contribution margin is negative or the order amount exceeds a predefined value.
ERP
Automated import of documents
You can digitize and import into your EDP system each manually written document with a digital pen and a paper, which has a special grid. By this way you send your documents already on paper in digital form, for instance as an e-mail. Pens by penSolution deliver data in PDF and XML format. The XML files contain form-related data, which are used for further data processing.
AFW
Import of times into the ticket system
If you use the digital pen for instance on service reports, you can take them to the customer, fill it out in front of the customer and import the data in realtime into the system. Noted service times can be imported into the ticket system after completing the report on site and further processing steps like accounting, scheduling, programming etc. can beginn at once.
CRM
MD-Premium Add-ons
Fully-integrated B2B Webshop B2B web shop (only for registered customers), fully integrated in MD-Premium ERP (article master, prices, customers) |
Powerful search & filter options Wide range of search and filter options, full-text search, searchable article attributes, combination of different filters. |
Rich product information Product image, short and long descriptions, attributes & attribute groups, multilingual information. |
Order templates Create any number of order templates to quickly process recurring orders. |
KÖBU interface for retail sale and wholesale incl. box code (BBA format) |
Integrated quantity number administration |
Extended backlog administration |
ISBN administration |
Complete integration of VLB web services for searching books |
Automatically import of books into the item master data |
Batch logic |
Publishing house administration with publisher's representatives incl. administration of book remissions |
Chain store ability |
Maintenance of customer and supplier master data Incorrect entered addresses or VAT numbers now are a thing of the past. By online connection to the Austrian Commercial Register customer and supplier master data inclusive contact persons are automatically entered in the system. |
View on balances in Excel or PDF format |
Self-Service Portal Web-based self-service portal for your customers to improve the interaction between your company and customers |
Partner access Employees of your company can access your customers via the portal and create tickets and place orders on their behalf if the corresponding partner ID is set. |
Service Tickets Customers can submit service tickets themselves 24/7 and view their progress. |
Trainings & events Store training courses and events that your customers can then view and book via the customer portal. |
Order history View all orders stored in the system for your company, including quotations, invoices and delivery bills. |
Orders |
Sign documents online Customers are shown documents in the customer portal that require a signature. The signature is done online in the portal (ideally via tablet with pen) and is automatically embedded in the document. |
Customer order |
Customer order confirmation |
Delivery note |
Customer invoice |
Supplier order |
Speditionsaufträge |
Stock Report |
Inventory |
Entry of incoming goods |
Entry of orders |
Stock consignment |
Stock repostings |
Customer order entry |
Outgoing goods control |
Dispatch |
Integration of EH 2000 (item import, delivery notes, difference messages, return calls, invoice calls, invoice import, delivery differences, POS messages). |
Chain store ability |
Advance remission ability |
Variants administration |
Automatically item import |
Invoice control |
Compilation of multi-dimensional analyses in the reports explorer At Online Analytical Processing (OLAP) data are used from the operating database for analysis reasons and by this way it is avoided, that the analysis data get in contact with transaction-oriented datasets and affect their performance. Target is to get a decision-supporting analysis result by multi-dimensional view on these data. An advanced and feature complete Pivot table element in the software provides unrivaled insights into daily operations. |
Clearly-arranged data & information in reports, which otherwise would be difficult to read and analyse |
Realtime data for economical analysis |
Print and export of data in PDF, XLS, HTML format and also on paper |
Different levels of details for flexible data analysis |
Hierarchical data display - raw data and summed data in one report |
Automatically and manually sum calculation |
Data sequence and display of header and footer - easy access to most important information |
Drill down - display of behind data is possible |
Installation of MD-Premium.NET on notebooks for working in offline mode. The type synchronization (reading, writing) is done by an own administration program. |
Online Documentation Comprehensive, web-based documentation portal to provide your customers with searchable and referenceable online documentation, even for highly complex products. |
Hierarchical document structure Documentation pages can be organized in a freely selectable hierarchy with any hierarchical depth. |
Multimedia page design Extensive formatting options including integration of multimedia content to bring the documentation to life. |
Multilingual Versions in different languages can be created for each topic of the documentation. |
Extensive versioning functionalities Documentation pages of topics can be versioned in several ways. In addition to the consecutive version number, which reflects the update history of the page, you can define dedicated pages for product variants (e.g. Android app, iOS app). If a functionality fundamentally changes or is removed, you can restrict documentation pages based on product versions. |
Revision / approval process Updates to documentation pages must go through a revision process where individual pages must be explicitly checked out and submitted for approval. Older versions can be restored at any time. |
Access management Access to the online documentation can be controlled at topic level. This means that certain areas of the documentation can be made available to restricted groups of people. |
Access to MD-Premium.NET ERP via functions Item prices, quantity scales, stock level information, special offers and customer-specific prices are available via predefined views. Entering customer orders takes place via predefined functions, which are responsible for an easy data generating. |
Integration of self-developed web shops |
Shop user administration |
Product categories, product catalogs etc. |