General Conditions
The licence for the usage of the application is not in the ownership of the customer until complete payment. If the payment is not done due in time, the right for using the loan application(s) will expire. Using the application can be stopped automatically (without deleting any entered data), if the due date for payment is exceeded. Warranty claims do not extend the terms of payment. The customer has not the right to assign any licence to a third party. Any increase of workstations/application users has to be announced immediately to the contractor.
Privacy policy
Processing of personal data (Art. 13. GDPR)
The contractor stores the client's data electronically in his database for the purpose of order fulfilment and further support of the client. If no purchase order is placed, the
data of the interested party (originally the client) shall be stored for advertising purposes. The interested party has the option to have his data deleted by the contractor at
any time.
Data transfer to third parties
In the course of projects, it may be necessary for us to pass on data to third parties (e.g. suppliers (licensors), banks, lawyers, authorities, partner companies). This only
happens in cases where it is necessary for the fulfilment of the contract or to enforce our rights.
Right to information (Art. 15 GDPR)
In accordance with Article 15 of the GDPR, the data subject or the client has the right to obtain information at any time about all data stored about him/her by the contractor, as well as: right to transparent processing, right to information, right to rectification, right to erasure, right to restriction of processing. We are happy to provide information at any time within the statutory 4-week period. In the event of increased requests to our company, we reserve the right to a grace period of up to two additional months for the response. In order to protect companies, the law provides that in the case of recurring enquiries from one and the same subject (= applicant), a processing fee to be freely defined can be imposed. From the third request onwards, we will therefore charge you an expense of € 150.00 plus statutory tax. As we need to identify you clearly, we also require a copy of your photo ID. If no identification/identification is provided, your request may be rejected in case of doubt on this ground. The request must be made in writing to privacy@multidata.at The employees are obliged in writing to maintain data confidentiality in accordance with the DSGVO. The contractor has concluded an agreement with any subcontractors in accordance with Art. 28.
By signing the terms and conditions the customer agrees that during installation and/or hardware, support or programming activities insight of customer-specific data is allowed, this concerns collection, processing, storing, blocking as well as deletion of data after consultation with the client. Duration of the access is given by the respective, by the client ordered, processing time. The client will not make any correction, blocking or deletion of data without instruction of the contractor. To protect both parties, the instruction must be in writing form. After the expiry of the ordered work or after contract end the concerning data will be deleted unless they are no longer necessary to further mission accomplishment.
Individual adaptations and enhancements done by the customer (e.g. change of reports, compile triggers etc.) are not covered by the maintenance contract. If such changes like field enhancements, functions and suchlike are done, they have to begin with “IND_” (identifier for individual denotations), otherwise the contractor assumes no liability for the functionality of the software.
Updates are delivered regularly and tested resp. are provided for download (condition: existing update service contract). The customer has to read and follow all information provided on the homepage with regard to the updates from the release which the customer would like to update. The functionality of the provided updates of the software requires that the by Multidata announced system requirements are realized by the customer and further-more that the updates are and remain compatibly with the other programmes, system software and hardware used by the customer. The customer is obliged to contact Multidata before he uses other software and/or hardware as is required by Multidata or is recommended in the actual software documentation. Otherwise, Multidata will not assume liability for any damages or other problems. The actual system requirements are on Multidata's homepage and define a minimum standard.
All sales take place to the general conditions for the sale and the delivery of business machines and/or organization and programming services, recommended by the federal committee of the machine market, occupational group business machines, in the federal economy chamber and furthermore to the general conditions of Oracle Austria GmbH (e.g. OLSA).
If MD-Premium should be installed on an existing hardware platform, the customer has to follow the guide-lines and conditions, which are handed out with the enclosure or the offer. Otherwise a functioning guarantee cannot be granted by Multidata. The hardware guarantee contains the exchange of bust parts and in case of on-site service also the travelling times and journey costs. Software services like installing programs and system settings or operating systems as well as the database are not included. These services will be charged separately, unless no other agreements are existing.
If flat fees for services are offered, they only contain the in those flat fees stated service times. Travelling times are working times.
By cooperation of customer and contractor no under company law cooperation will be founded. All changes have to be done in written form.
All services and furthermore travel costs, mileages and possible hotel costs are charged according to the current valid Multidata price list. All prices are plus current VAT of 20 %. Each offer from company Multidata is valid for three months, if no other validity is agreed in written form.
Customer's complaints are only valid, if they concern reproducible defects and are announced immediately after discovery and in written form under precise specification of the errors/bugs within two weeks after installation. In case of an existing defect, the contractor can decide, if initiating a program improvement, a program replacement or a price reduction takes place. The contractor exclusively has the choice between those legal titles.
Contents of homepages are in the responsibility of the customer, in particular the compliance with media-legal definitions. Regarding that concern there is no liability of the contractor.
If with this contract also maintenance is ordered, also our general software maintenance conditions are valid.
This contract shall be governed by Austrian law exclusively. Place of jurisdiction is Vienna.